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1. How do I request information regarding account payoff details?

Refinance Demands, Payoffs, and Financial Updates are now processed through www.homewisedocs.com.

Please note that demand requests and updates are processed in the order in which they are received. Sending duplicate requests will delay the process. 

2. How can I obtain a Certificate of Insurance for a residential property located within Brambleton Community Association?

To obtain a certificate with the mortgagee clause, unit owners and lenders should submit their requests online at www.eoidirect.com, or by phone (877)456-3643, Monday – Friday from 9 am to 8 pm. Certificates will be issued immediately. Please see the attached “EOI- Instructions” for more information. EOI Instructions

3. What is required to have a lender questionnaire completed?

Lender Questionnaires are now processed through www.homewisedocs.com. The cost for completion of a Standard Mortgage Questionnaire is $125.00. There is an additional $50 fee for completion of a Lender-Specific Mortgage Questionnaire.

The standard processing time for Questionnaires is five (5) business days. The following rush options are available at an additional cost:

• 2 business-day turnaround: $50.00
• 1 business-day turnaround: $75.00

HomeWiseDocs’ professional staff is available for any questions you may have. Call toll-free at 866-925-5004 or use the technical support chat feature located on their website.

Lender Questionnaire